📖9.3. Logging out devices

Feature: Account

Module: Logging out devices

The feature Logging out devices helps you log out on every device using this account.

Reminder:

• The number of login devices can be understood as the total number of browsers (such as Google Chrome, Microsoft Edge, Mozilla Firefox, etc.) on each device you are using to access the Metric software.

  • For example: You use Metric on 02 devices: a computer and a phone.

    • On the computer, you are logged into Metric on 02 browsers (Google Chrome and Microsoft Edge).

    • On the phone, you are logged into Metric on Google Chrome.

    In this case, Metric will count a total of 03 devices you have used to log in.

• For accounts with device limits, each account can be logged into on a maximum of 03 or 06 devices simultaneously.

• Metric counts devices as follows: logging into one browser adds +1 device; logging out of one browser subtracts -1 device.

There are 3 ways to log out:

Note:

• If you encounter a case of device limit but can control your logged-in devices, you can log out of other devices using Method 1 or Method 2.

• If you encounter a case of device limit but cannot control your logged-in devices, you should use Method 3. With this method, the system will automatically log out your account after approximately 1 hour on all devices.

Method 1: Click "Log Out" at the top right of the screen.

Step 1: Click on your account button in the top right corner of the screen.

Step 2: Choose the button “Logout”.

Method 2: Go to "Account" tab and select log out all devices

Step 1: Select the "Account" tab in the Feature List on the left side of the screen.

Step 2: Choose the button “Log out device”.

Step 3: Choose the button “Log out all devices”.

Method 3: Click "Send logout request" in the Access Limit popup

If you encounter the "Access Limit" screen while using Metric, you can select the "Gửi yêu cầu đăng xuất thiết bị" (meaning “Send logout request”) button.

After you submitted your request, the system would automatically log you out of your account after about 1 hour.

For any further requests, please contact hotline [phone], or send to email: [e-mail] for advice and answers.