# 9.3. Logging out devices

Feature: Account

Module: ***Logging out devices***

The feature Logging out devices helps you log out on every device using this account.

{% hint style="info" %}
**Reminder:**

* *The number of login devices can be understood as the total number of browsers (such as Google Chrome, Microsoft Edge, Mozilla Firefox, etc.) on each device you are using to access the Metric software.*
  * *For example: You use Metric on 02 devices: a computer and a phone.*

    * *On the computer, you are logged into Metric on 02 browsers (Google Chrome and Microsoft Edge).*
    * *On the phone, you are logged into Metric on Google Chrome.*

    *In this case, Metric will count a total of **03 devices** you have used to log in.*
* *For accounts with device limits, each account can be logged into on a <mark style="background-color:orange;">**maximum of 03 or 06 devices simultaneously**</mark>.*
* *Metric counts devices as follows: logging into one browser adds <mark style="color:green;">+1 device</mark>; logging out of one browser subtracts <mark style="color:red;">-1 device</mark>.*
  {% endhint %}

There are 3 ways to log out:

{% hint style="info" %}
**Note:**

* *If you encounter a case of device limit but can control your logged-in devices, you can log out of other devices using* [*Method 1*](#logout-top-right-of-screen) *or* [*Method 2*](#logout-all-device-in-account-tab)*.*
* *If you encounter a case of device limit but cannot control your logged-in devices, you should use* [*Method 3*](#send-logout-request)*. With this method, the system will automatically log out your account after approximately 1 hour on all devices.*
  {% endhint %}

### Method 1: Click "Log Out" at the top right of the screen. <a href="#logout-top-right-of-screen" id="logout-top-right-of-screen"></a>

#### **Step 1:** Click on your account button in the top right corner of the screen.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcJkyyORjiNJIB_HmRsKJgTrEE4D2nkG7Gugxnj28IR8KjB5mOu8wTr3DYB5nA_J3W4T7iOeHkebqoTTuaWA4YI60oopjJNoKlf0oohd_wULFRxJi8qV0c3Od7qwaJiDl0qd67raZrYczGDJSM9q25yXU3e?key=tbCtza_naiJWo2EDbyiWnA" alt=""><figcaption></figcaption></figure>

#### Step 2: Choose the button “Logout”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfhrMPGtzpVMgH8RWzl9QdtZsHECjFEpCUxxVfOTT5kMbwnrwDDdYc0Ud4ccIYKuuedek_DcXbC1gjHsLWI1XeFcmt6pTjy2hC-yw8dKKyAKdjD6-EQWGDhffVYn6wwLg49W--A0tDdyGTtdOsDHeWtE2CT?key=tbCtza_naiJWo2EDbyiWnA" alt=""><figcaption></figcaption></figure>

### Method 2: Go to "Account" tab and select log out all devices <a href="#logout-all-device-in-account-tab" id="logout-all-device-in-account-tab"></a>

#### Step 1: Select the "Account" tab in the Feature List on the left side of the screen.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfjjnPP24vd1DJjj2-BNejLfcjxk6WWvf_P8bGLzjh0BemP1yiMMLPEZ3DrhEslvdwJJVnGwIJRtT_2wb9hNFgGCCVCXR5xvKa7X-EenLKPpJj7DXjF1tDw8ZHvPLni5CRkwxMAZxBoGOXJ7h2ASsF73dAh?key=tbCtza_naiJWo2EDbyiWnA" alt=""><figcaption></figcaption></figure>

#### Step 2: Choose the button “Log out device”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfN7Fetchhxk3fDyA6MkHJ16_q9PTieAC9I_WcgM1DnvalbPKznoK2sPJkP-VBZ1Ywr5Bt50613OQoHJz9UHXJJ3ISk6wEF9-zP0QlfwU3TlBvlhovY3M0CJ3W2UwdLos0c4iHyvzxF_bYuXamNDh_j18Od?key=tbCtza_naiJWo2EDbyiWnA" alt=""><figcaption></figcaption></figure>

#### Step 3: Choose the button “Log out all devices”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd6N8wgSiRkqwtsjetuu0wnOBrkpPRkQbM0nA-Zkgd0ZSSP4YXgAZd8AyZPVarvgsjRGfZbxyxeivMqMc0-IAyT3ZfGDAdq2yRKNjZ8sju5d_bfMAlPv8f02Sq_Od7REQN-bqvUGf6WPhmCIEtrlIJcLpns?key=tbCtza_naiJWo2EDbyiWnA" alt=""><figcaption></figcaption></figure>

### Method 3: Click "Send logout request" in the Access Limit popup <a href="#send-logout-request" id="send-logout-request"></a>

If you encounter the "**Access Limit**" screen while using Metric, you can select the "**Gửi yêu cầu đăng xuất thiết bị**" (meaning “**Send logout request**”) button.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdm2C9zRAbYF7ghLF0CoG_kJUg69UTMKrz2N9IaqZbilFe3pe1S1DqF4sOq8CiIRw3WTKqW_FvYfN55kFjLQX6ZZ-Yr7eYI9co2rzdcqAt8Ro_IpY6Zd8khDG2bmV-VXO-tWqWW8I9NA0rUELMTEaSjDS_4?key=tbCtza_naiJWo2EDbyiWnA" alt=""><figcaption></figcaption></figure>

After you submitted your request, the system would automatically log you out of your account after about 1 hour.

For any further requests, please contact hotline **033 806 2221**, or send to email: **<info@metric.vn>** for advice and answers.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://hotro.metric.vn/en/account/logging-out-devices.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.